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Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations

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Author: Cathy A. Costantino (Author), Christina Sickles Merchant (Author)
Publication Date: October 1995
Publisher: Jossey-Bass
Description: 'Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.'
http://www.amazon.com/exec/obid

Date Added: 11/22/2003


Face to Face: Communication and Conflict Resolution in the Schools

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Author: Philip S. Morse (Author), Allen E. Ivey (Author)
Publication Date: June 1996
Publisher: Corwin Press
Description: 'Among the greatest challenges faced by teachers and administrators are how to communicate effectively with students and how to resolve conflicts between them. Face to Face addresses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors discuss a number of methods of improving teacher-student communication including the use of reflective listening, open-ended questions, mediation programmes, problem-solving models, and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes, and offers practical tips for teachers and administrators that will help improve communication in the school.'
http://www.amazon.com/exec/obid

Date Added: 11/13/2003


Resolving Conflicts at Work: A Complete Guide for Everyone on the Job

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Author: Kenneth Cloke (Author), Joan Goldsmith (Author)
Publication Date: April 2001
Publisher: Jossey-Bass
Description: 'Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.'
http://www.amazon.com/exec/obid

Date Added: 11/13/2003


The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the Community

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Author: Dudley Weeks
Publication Date: January 1994
Publisher: Putnam Pub Group
Description: 'Problems that 'just won't go away' can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.'
http://www.amazon.com/exec/obid

Date Added: 11/13/2003


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