|
|
|
|
|
|
 |
Peace Research Foundation
| Displaying Links: 1-2 of 2 | | 1 | |
| Crucial Conversations: Tools for Talking When Stakes are High | Report Error | | Author: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey | | Publication Date: 2002 | | Publisher: McGraw-Hill/Contemporary Books | | Description: 'Crucial conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.' | | http://www.amazon.com/exec/obid | Date Added: 10/5/2003 |
|
| Difficult Conversations: How to Discuss What Matters Most | Report Error | | Author: Douglas Stone, Bruce Patton, Sheila Heen | | Publication Date: 2000 | | Publisher: Penguin Books Ltd | | Description: 'We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the 'what happened' conversation (verbalizing what we believe really was said and done), the 'feelings' conversation (communicating and acknowledging each party's emotional impact), and the 'identity' conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise.' | | http://www.amazon.com/exec/obid | Date Added: 10/5/2003 |
|
| Displaying Links: 1-2 of 2 | | 1 | |
|
|
|
|
|
| |
There are no upcoming events listed at this time.
|
|
|
| |
Half of World's Refugees are Children
There are approximately 50 million uprooted people around the world -
refugees who have sought safety in another country, and people displaced withi... (more info)
|
|
